How we help travelers

English guide, tax refund, easy payment, and clear drone rules. Everything happens at our stores — no online checkout.

1English-Speaking Shopping Guide

Not sure what to buy? Our staff explain each device in English and suggest gear for your trip style — hiking, city walk, or family vlog.

2Tax Refund for Eligible Visitors

Foreign visitors may claim a tax refund on eligible purchases when leaving China.

  • Bring your passport to the store.
  • Keep your receipt and the item unused until export.
  • We issue the refund paperwork you need at customs.
Eligibility follows Chinese exit-tax rules. Ask our staff for the latest details.

3Easy Payment

We accept Visa and Mastercard. Cash and Alipay/WeChat (with linked foreign card) also welcome. No online payment needed — pay at the counter.

4Drone & Flight Regulation Tips

We sell DJI drones for use outside the scenic core and on your other trips. Our team explains where and how to fly legally and safely.

  • We sell DJI drones for use outside the scenic core and on your other trips.
  • Our team explains where and how to fly legally and safely.
  • On-site demo so you learn before you travel.
Drones are prohibited in Zhangjiajie scenic areas. Flying inside the parks is not allowed.

5On-Site Product Demo

Try every device before deciding. Film a test clip, feel the build, compare options side by side.

6High-Value Used Device Trade-In

Upgrade for less. Bring your old phone, tablet or camera and we deduct its assessed value from your new purchase at the counter.

7Free Old-to-New Data Transfer

Switching devices? Our staff move your contacts, photos, apps and accounts from your old phone to the new one for free, right in the store.

8Genuine Products — 3× Compensation for Counterfeits

Every product we sell is genuine and brand-authorized. If any item we sell is proven counterfeit, we compensate you three times the purchase price.

9Official Tax Invoices (State Taxation Administration)

We issue official VAT invoices approved by China’s State Taxation Administration for every purchase — valid paperwork for reimbursement or your records.

10Free Travel Consultation & Itinerary

Free travel consultation and a custom Zhangjiajie itinerary, planned around your gear, dates and interests — so you capture the best shots.

11Mobile Phone Repair

If your phone is damaged or gets wet during your travels, we can provide repair services.

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